Danielle M.’s Reviews of ScanDigital Photo Scanning & more

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Photo Scanning

1/5/15

Terrible company!

I used a Groupon to have photos put on a CD, I am out of work at the moment so I thought it would a nice inexpensive gesture to have some of my moms photos put on a disc for her. Before purchasing I called and asked about how many photos will the Groupon cover. I was told up to 1000. I sent in about 200 thinking I would be safe. Apparently I was wrong... At checkout I had to make payment of $10 for a shipping label which I expected. What I wasn't expecting was that same card to be charged an extra $160 without my consent. When I called to cancel the order and get a refund they just kept repeating that they cannot refund me because services were rendered. So when I asked to speak to a manager I was told they were unavailable. A little later I got a call back from the agent I was speaking to saying that in good faith they will credit me 20%. Which is crap seeing as they withdrew my account so the 20% was just covering my overdraft fee. To someone out of work every little bit counts. I asked to speak to the manager again and of course they were still unavailable. I called back and low and behold still no manager available, how convenient.

To make things worse I received the CD and they claim if you bundle your photos they can make separate folders, which they did but they mixed up the photos in the different folders.

Now it's a month later and I still haven't received my 20%. I called and was told that billing is behind but they will expedite my credit since I called. Funny how billing wasn't behind when it came to charging my card...

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Ashinie K. – ScanDigital Photo Scanning Rep Over a year old

I am sorry to hear you have had a negative experience with ScanDigital. I believe there is a bit of a misunderstanding as to who would have told you that $100 covers 1,000 photos, as the Groupon says you can use the $100 Groupon towards a bulk order of 1,000 or more images, and we charge per item.

I do believe there is other services that provide such pricing as they throw the photos through a feeder, but we hand scan all items here. It is possible, as we see it happen a lot, that you could have mistakenly called the wrong company before placing your order with us.

Again, I apologize for any inconvenience, but I hope this clears things up. Here is a link to our pricing page which can be found straight on our site if you would like more information. http://www.scandigital.com/photography-pricing.php.

Please note, we do try to scan all images in order received, but this is not always something that is just automatic for all orders, if the customer does not specifically request it, and it is not clear within the materials.

Best Regards,

Danny L.