danielle h.

Where do I begin...
I must say that I absolutely love fabletics apparel. The clothes fit me super well and I have always been extremely satisfied with my purchases. I have been a VIP member for almost a year now. When I moved homes, for some reason, my new address with apartment number was not recognized as a valid address when trying to place an order online, despite the fact that all other companies (amazon, etc) recognized me just fine. The site does not let you place your order unless your address is "verified" so I was unable to order anything unless I called to place it, an extreme inconvenience. I have now called about this matter 4 times! The first time being promised that it would be fixed, and the rest of the times my issue was "escalated". I was told I would receive an email, a call, some sort of communication that my issue was being worked on. It's been over a month and not a single person has gotten ahold of me. I am appalled at the promises (verbatim "I promise you this will be fixed") I have been made that the issue will be "resolved" and nothing has happened. If anything, I should at least be contacted by someone to explain the issue and why it cannot be resolved. All in all, this failure on behalf of their costumer service has since caused me to inactivate my membership. I will never be purchasing from Fabletics again. And the sad thing is, it's not because of their product, it's because of their people and absolute failure in costumer service.

I ordered a dress for an event and unbeknownst to me, the order was canceled because the dress I ordered was actually not in stock. I emailed costumer service and they apologized in what seemed to be an automated message and thus insincere. I went to the site to add my name to the email list so that I could be informed if it was to be back in stock and there were 2 dresses in my size "available"! Who knows if they actually exist but I found it irksome that my order was canceled when the site says they have my dress in stock. Overall, you may order something that is canceled without any sort of apology on their behalf unless you email them. I would not recommend this site because they clearly lack in costumer service.

OK, I am obsessed with this site. Super trendy clothes, abundant selections, always a sale, FREE SHIPPING right now (no minimum order). The models make the clothes look better than they probably actually do but, isn't that the point? Anyway, I have placed probably around 7 orders through this site within the last 6 months. I can pretty much always find something to buy. Everything is smelling of roses BUT there are some pretty annoying flaws. 1- If you order an item that says it's in stock, it might not ACTUALLY be in stock. Not only that, but NO ONE will communicate to you that the "such and such item" is not available despite the fact that you did order it, and it will mysteriously disappear from your order. That being said, you won't be charged for it but the fact that it is dropped from the order without acknowledging the costumer is irksome. 2- I have received a damage item before and they require you to send in a photo when you receive said damaged item. Kinda annoying. It's like hey I just received a damaged item and now I have to do work to let you know that you sent me crap?!

Other than that, I love the clothes and will shop again. Just be on the lookout if an item vanishes from your order! Hey TOBI- maybe let us know if an item we thought we bought was out of stock? K thanks!

Happy shopping everyone.