Danielle G.’s Reviews of Adore Me & more

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Adore Me

Lingerie

“I think most of these are paid reviews”

10/4/15

This is absolutely the worst company to deal with. I ordered a set 1 time! The small print did not clue me into the "service". That was my own fault. BUT, then I got my lingerie. It was cheaply made polyester. I was ill fitting and it just looked and felt cheap. I thought, meh... I just won't order again. Then came the 70$ in charges that when I tried to cancel and get the no hassle refund they promised I was told it was store credit. I didn't want that but the high pitched customer service rep said it was my only option. But I couldn't cancel until I used it. So I used it, and tried to cancel. Then I was told I couldn't cancel until I got the order. Then I got the order, but had to skip the month so I wouldn't get charged again. Then I couldn't cancel with a skipped month pending... and so on and so on. Keep in mind the wait time is NEVER less than 15 minutes. What a scam.

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Adore M. – Adore Me Rep Over a year old

Hi Danielle,

Thank you for your review. We are terribly sorry to hear you had such an unpleasant experience. We apologize for the dissatisfying customer service you received. This is totally unacceptable and we assure you that we are going to investigate this issue.

That being said, please note that the membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month. The terms and conditions of membership are stated during checkout, in the membership confirmation and in numerous locations on the site.

If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime. We send reminder emails, but customers are welcome to make use of our no-questions-asked 30 day refund policy: http://askadoreme.com

To learn more about the benefits of membership or to unsubscribe, customers only need to visit our online helpdesk: www.adoreme.com/helpdesk

We apologize once again for any inconvenience we may have caused you.

Please let us know if there is anything else we can help you with.

Best,
Adore Me
help@adoreme.com