Over the Christmas period I rented a house through HomeAway in Melbourne. The house was basic but clean and adequate for our purposes. However, the management of the booking was very unprofessional.
After having paid for early and late check in full several months before the booking, i was advised by email with less than 24 hours notice that this would not be honoured because they had made a clerical error on their booking calendar. I had 10 guests travelling in from all over Australia who were very inconvenienced by this unprofessional service.
The money paid was refunded but the experience was very poor and i won't be using this company again, nor recommending it.