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Daniel J.

Contributor Level

Total Points
82

1 Review by Daniel

  • Fandango

8/20/15

I got a coupon for donating blood. I've had it for about a month and finally got time to go to the movies. I went to the site to redeem the coupon, put in my zip code, and instead of giving me a list of theaters to choose from or linking me to the theater which is LITERALLY a minute drive from my house, I was referred to a theater over twenty minutes away which doesn't have free parking. Naturally, I didn't know I got my ticket from the wrong theater until I got the text message on how to redeem my ticket.

After waiting over 20 minutes, I finally got ahold of someone at customer service and all they did was refund me the difference I paid for the ticket. Not only would they not just give me a ticket for the correct theater but I wasn't given a refund for the "convenience charge" so I'm worse off now than I was before! All because their website stupidly doesn't pick the closest theater and the location doesn't stand out. Thanks for nothing, Fandango!

Daniel Has Earned 2 Votes

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