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Daniel F.

Contributor Level

Total Points
85

1 Review by Daniel

  • Airtickets24

4/20/15

Booked with AirTickets24, we were going to Sydney for a long weekend. I Paid the money a month in advance, the confirmation email came through saying within 24 hours we would receive our official tickets, nothing came. Had to email them and request my E tickets. When filling in the ticket details Google Chrome did an auto fill of the details (this part they were not at fault for) It made our first names and second names reverse. We managed to get the outgoing airline to see sense and manually change as although the name Airtickets24 would have you believe they aren't contactable 24 hours a day.

When we arrived at our destination we asked the airline bringing us back if this would be an issue they instructed us to send a quick email to the agent (airtickets24) and they could easily make the amendment. I sent the email and they replied within a few hours saying it will be taken care of. We then within 20 hours of our return flight to Christchurch I recieved an email informing me that my flight was cancelled by Airtickets24. I phoned them and again found them out of office hours and unable to help me. I phoned Quantas and asked them nicely if they could tell me if i had a ticket for that flight anymore, they informed that i had been taken off the flight and had no ticket.

This left us with no other choice than to buy a new one way flight back to Christchurch that evening and cut our holiday short. That night i arrived back in Christchurch 10 hours before the intended flight was to leave for home, an email came from AirTickets24 saying that to ignore the cancellation email and that my ticket was ready to use. I informed them copying in all correspondence and my extra tickets I had bought and asked for an explanation and demanded compensation, not for the entire package but at least for the $450 id paid for the extra flights. I have sent 4 emails now demanding at least an apology from them. Nothing has come back to me other than the painfully ironic automated email that informs me that "one of their agents will contact us shortly".

I cannot stress enough how much you need to stay away from this company.

Daniel Has Earned 5 Votes

Daniel F.'s review of Airtickets24 earned 5 Very Helpful votes

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