UPDATE>> After writing the review below, I was PROMPTLY contacted by Raffaello and they are doing everything they can to make it right. Highly pleased.
Original Review: I placed an order for a tie that I wanted for my wedding, which is NEXT WEEK. Four days later, I have yet to receive ANY information regarding my order status, or when it will be shipped.
I am VERY disappointed with the lack of customer service I have received, and would not recommend this site.