Daniela S.

1/22/14
We have been using Groupon for quite some time. Had a very bad experience in the past when we purchase a voucher for a French restaurant in Ft. Lauderdale, when the bill came we gave the groupon to the waiter and he said to us that they no longer take Groupon and they have been trying to get it removed from Groupon.com but any intent has been a waist of time for them, luckily we have the money to pay the bill but I can only imagine the embarrassment if we didn't! We are loyal customers of that restaurant and know the owner, they are good people and I know they were not lying as Groupon refund us. We decided to give it another try and have been using it for at least another year since then.
On December 18th, 2014 I purchase a Monogram necklace for my sons girlfriend, her birthday was 2 days ago and never received the necklace. I have been trying to resolve the issue for over a week with the monogram company as we didn't received the necklace on time but they did charge my bank account immediately!, Yesterday I received an email from the monogram company saying that my order has been canceled and still don't know by who? I contacted Groupon and they did offer me a refund which obviously I accept as I'm not giving my money away! Unfortunately the refund doesn't fix that my son now looks horrible with his girlfriend and even like a liar as he had offer her the necklace but the rude customer service representative stated that they will take up to 10 days to refund us the money! I said to him you debit my account immediately but now you will take 10 days to give me the money back? His answer was, you need to talk to your bank about that as is not us! How did he knows that within seconds of the conversation without contacting my bank? I will advise everyone to stay away from Groupon as is a scam and you will not received what they offer! I gave it the benefit of the doubt with the 1st fiasco but will never use it again, they should be out of business.