I recently opened an account on www.freelancer.com for expand my visibility. I was happy to had found a work provided from a user nearby my working place. I completed the the first milestone, the user unlocked the money and freelancer took their fee. When i tried to move the money in my bank account, they delayed the transfer of 20 days. At the end of the 20 days they blocked my account telling me i need to explain my situation. After 4 days of continuos questions they said: its better if you ask for the money directly to the user, outside freelancer.com. I lost 1 month working to the project, freelancer gave me no insurance to get paid and now i must go directly to the customer for get paid!
Hi, Daniela. This is Lara and I'm from Freelancer.com. Apologies for any inconvenience this may have caused you. I see that this has been discussed with you already. I suggest that you refer to your account for updates. Thank you and take care!