I have asked the lady who I was planning to get married three times to tell me if she has received my letter that I sent directly to her, because it cost me $66.00 to get her address and I want to know if she got my letter. But she has not written me back on my address or email. Also I required the interpreter to ask My lady to tell me if she has received them or not, but they have not returned to me. So I asked the customer care team to look into this matter for me. With their help, everything was ok and I withdrew my complaint with the interpreter later. I found out sometimes my lady forgets to answer all the questions and the interpreter also sometimes forgets to put in the letter to her. One thing I do know we all sometime forget, so everything is ok, I think the site is helpful.