dan c.

Update July 18th 2014
After sending multiple CEASE and DESIST requests directly to Katherine at Banggood they are still harassing me thru email. This morning I have another letter from Katherine who is just badgering me think I will change my review. Katherine you are grossly mistaken. Future emails from Banggood are now blocked!

Update: July 17th 2014
I am now being harassed by a Katherine at Banggood with repeated emails. I have bluntly asked them to cease and desist from contacting me and they refuse to honor my request. Katherine wants me to change my review posted here to a 5 star review. This company is dishonest at every level and if anyone wants to see documentation please contact me.

I purchased a QuadCopter from them and received a crushed item that was useless and had apparently been repackaged. Inside the box we found all kinds of human hair and debris that made it unsanitary to handle any further and could be a health hazard. Banggood wanted me to take a cheaper product without a transmitter as a replacement which was an insult and I refused. Then they agreed to finally refund my money and stated it would take 48 hours but a few hours later I got another email from the same person at Banggood saying the refund would take 2-3 weeks. They also lied about when the product was shipped and I have in writing 3 different ship dates. This company is not honest and you are putting your money at risk buying from them. If you examine their website you will see that the reviews are heavily guarded and all negative reviews are immediately deleted from their website. I have documented every aspect of my transaction with this company and I am in the process of filing formal written complaints to state and federal agencies that deal with foreign companies like Banggood that outright misrepresent the product, shipping dates and delay without cause the refund process.