Dan B.

I recently had the worst online purchase experience ever with Groupon! I bought a cell phone from them only to find out they are shipping it to an address I lived at four years ago. I made sure before purchasing the phone that my address listed on Groupon's site was my current address. When I tried to call them to correct the mistake, I was told that I have two hours to call them about the error. Unfortunately, the confirmation was sent at 1:47 am while I was fast asleep. Mind you, there is still no tracking information posted which most likely means it still hasn't shipped! So I asked "what happens if who ever is living in my old apartment doesn't return it?" Their answer was "it gives you a definite OPPORTUNITY for a refund". What?! So they know they are going to send it to the wrong address and it may never be returned. What are they willing to do to correct this? "We can file a claim and TRY to get you a refund after you wait 7 business days to prove you didn't get it." My only hope is they ship it UPS who may be able to change the ship to address. Wonderful right? I will never buy another thing from Groupon and I sure hope anyone that reads this thinks at least twice before doing so. Oh by the way... there is still no tracking info. Dan in SC