I can't say enough negative things about this company. Let's start at the beginning, when I thought I was picking a black T-shirt but their order form defaults to "asphalt" which is another name for grey. The shirt I was trying to buy has a large QR code on it, and it is supposed to lead you to a "Rick roll" if you scan it. Now, to be a proper rick roll, the intended victim is not supposed to see anything relating to Rick Astley whatsoever. At best they are to believe they are clicking on some other video. It should also open up on the song "never gonna give you up" immediately. This shirt doesn't. Laying flat on a table the QR code does indeed work but it leads to a YouTube hosted video of the song "Together Forever" instead. And it says right there "Rick Astley Together Forever" which they see for 5 seconds while an ad plays before getting the "skip this ad" prompt. By then the joke is beyond spoiled. Even worse, the QR code is printed on the front where body contours make the code nearly impossible to scan in the first place.
So at first I asked them to exchange for a black one. They opted to just send the black one and not require me to return the grey one. Okay, but then I discovered the problem with the whole purpose of the shirt and just wanted my money back. After far too many emails back n forth with their unsupportive staff, (who explained that they were emailing me in the middle of the night since they're scattered across the globe) they refused to refund my $20+ bucks and argued for days that the shirt was not "defective".
For my purposes it was absolutely defective, as I haven't been able to "Rick roll" even one of my friends.
Instead, they offered me any other design. I kept insisting that I wasn't interested in another design, especially from these people. But as I became aware that they would rather make enemies than repeat customers I accepted the new design. So now I have 2 worthless shirts and 1 I didn't go looking for to begin with.
Adding insult to injury, they are emailing me every day with spam ads and requests for a review.
Okay, you got the review, now I mark "TeePublic" as spam and take my future business elsewhere.
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.