I ordered a commemorative 25th anniversary snowflake ornament for my daughter and son-in-law what I received was someone's commemorative marathon ornament, so now 2 people are going to be disappointed for Christmas and you can only contact them through e-mail and as yet I've no response to my e-mail. Doesn't look like I'll be gifting this ornament this Christmas. This is the first order I've ever placed with them and it will be my last. If you can't provide customer service to me, you don't need my business.
Hi Dana. We apologize you received someone else's order. We will have our CS team follow up with you via e-mail. Please feel free to reply to that e-mail if you have any further questions or concerns. Thank you.