This web site is truly a scam, you pay for the clean up; however, after yo pay you get a message to call a phone number to activate at that time you get a person that takes control of your computer, who knows less about cleaning a computer than I do and I know very little, after thirty minutes or so they tell you that your computer has more problems than they can fix; therefore, you will need a level three tech, and a level three tech will cost $599.00 after i explained that I certainly would not pay that kind of money to clean a six year old computer that cost $500.00 then. She finally found a clean up for only $399.00 then one for $299.00 after I refused all of the above she said that there was not anything that she could do. I recommend that everyone stay clear of this web site. Dale Brown