Daisy L.

Wake up people! Stop being scam by Dealfind/Teambuy. After wasting over 2 years of time dealing with this company, I finally give up my hope that one day I could get back what I paid for. 2 years ago I brought 2 vouchers for Car Detailing Service in Calgary. After many attempts trying to use my vouchers, I was not successful to book my appointment to get it. The Car detailing company keep telling me they cannot book me in due to the high volume of customers they are experiencing, and request that I call back later. Since my vouchers says it never expires, I was hoping that maybe if I call back later, I will be able to use it. So I keep trying every 3 months, until the last time I try, the company is no longer in business. I complaint to Dealfind that I paid Dealfind the money for the voucher, and since the company went out of business, I should get my money back. Dealfind said because the vouchers was passed 240 days, I cannot get refund or dealfind credit. This is totally a scam because I paid dealfind the money, and the vouchers that they issue say it never expire. Now they refuse to honor any kind of customer service towards their product. Ever since then, I stop buying any Dealfind vouchers, because I know they are a scam.

On Jan 2014, I found a good deal on Teambuy, without knowing this company is related to Dealfind. I got this House cleaning service vouchers, but again, the company is also over booked and get not book me in for the next six months. The company told me to call back later. Since I had the bad experience before, I quickly called Teambuy and try to get my refund. Since I was able to do it before the 240 days this time, I got a money credit. But now that I know they are related to Dealfind, I was so careful in choose what to buy. I try to buy vouchers that are with big company, so they don't go out of business.

About 1 month ago I found this deal for Junk removal service, so I used the money credit to just try to use up my money credit. I waited until the deal close so I can call to make the appointment, and the Junk Removal company say they do not do service in Calgary, only in other cities in Canada. WTF! Then why would Teambuy post an ad to sell this vouchers in Calgary? I immediately fail a complaint to Teambuy, and their responds is:

Dear Valued Customer, Please be advised that as of Friday, August 29,2014, Couch Commerce Inc., the parent company of TeamBuy.ca/Dealfind.com, has entered into a legal & financial restructuring process. Pursuant to the rules and regulations governing the restructuring process, we cannot honor TeamBucks issued on or before August 29,2014 and issue any refunds related to purchases on or before August 29,2014. Please note the purpose of the restructuring is to provide the Companies with a more stable environment to continue operations and develop a plan that will allow us to continue in business. We appreciate your prior support and looking forward to continued support through this important process.

Sincerely, Kind regards,

Teambuy Customer Experience Team

So basically they once again sold product that they knowingly know customer would not be able to book for service, and refuse to honor the refund policy. I think it's amazing Dealfind/Teambuy are still in business. There's no question that that is unfounded and unethical business practice. There's a reason why so many people like me would spend our time writing complaints about Dealfind because of its subpar customer service, defective products, oversold services, missing deliveries and an inflexible refund policy. I have shop many things online using ebay, Groupon, priceline, and many others, and I never had issues with them. I don't know how many complaints need to be posted by their customer before Dealfind/Teambuy go out of business. I just hope enough people read this so they can stop throwing their money down the drain. I have lost over $200 and endless hours flighting with Dealfind/Teambuy, trying to get a responds, or an answer, but no luck.