Daina B.

Daina Brian PLS BE AWARE OF THIS COMPANY! THEY HAVE RIPPED ME OFF AND ARE REFUSING TO GIVE ME THE FULL REFUND PROMISED FOR THE DEFECTIVE ITEM THEY CHARGED TO MY MASTERCARD! I WAS NOT ALLOWED THE ADDRESS FOR RETURN UNTIL PROMISING I WOULD RETURN THE ITEM WITH INSURED POSTAGE INCLUDING A TRACKING NUMBER! THE DISPUTE PROCESS HAD ALREADY BEEN STARTED WITH MASTERCARD IN WHICH I WAS INFORMED I DIDN'T NEED TO PAY THE AMOUNT OWING FOR THE TRANSACTION WITH TMART AS MASTERCARD WOULD BE CHARGING THEM BACK. SHORTLY AFTER I RECEIVED A HUGE APOLOGY FROM ONE OF TMARTS REPRESENTATIVES WITH THE PROMISE OF MY FULL REFUND AND TOLD IT WOULD BE VERY MUCH APPRECIATED IF I DEALT WITH THEM RATHER THAN MY CREDIT CARD COMPANY. UNFORTUNATELY I FELL FOR IT OUT OF THE KINDNESS OF MY HEART AND CANCELLED THE DISPUTE. WHEN I RECEIVED AN EMAIL THAT THE ITEM I HAD SENT BACK HAD BEEN RECEIVED... TMART COULD NOT FIND ANY INFORMATION ON MY FILE. AFTER SEVERAL EMAILS BACK AND FOURTH... AND ME HAVING TO RESEND EVERYTHING... I HAVE NOW BEEN TOLD I WILL NOT BE ISSUED MY REFUND OF $16.91 FOR POSTAGE! NOW I WRITE IN HOPES THEY DONT GET AWAY WITH THIS WITH YOU! PLS FEEL FREE TO ASK ME ANY QUESTIONS IN REGARDS TO THIS MATTER AS I WOULD BE MORE THAN HAPPY TO HELP! REGARDS... DAINA BRIAN