D A.’s Reviews of eFamilyMart & more

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“I have not received my order after almost a month”

1/7/14

I have not received my order after almost a month. Customer service does not have a phone, so email is the only way to contact them. They answered one email saying my order was on it's way. That was 3 weeks ago. I am currently requesting for a refund, but have not received a response. Stay away from these people.

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John b. – eFamilyMart Rep Over a year old

Hello Da,

Firstly, thank you for your purchase. Our top priority is ensuring customer satisfaction with every purchase.

We understand that sometimes mistakes happen and as a result, the customer is not fully satisfied. It is clear based on your response you are not completely satisfied with our service. For this inconvenience, we are truly sorry. In order for me to assist you with this transaction and ensure you are fully satisfied, could you please provide me your order id or voucher number so that I can look up your order.

Our ultimate goal is to ensure customer satisfaction and it is my promise to you that we will try our best to resolve your issues and compensate you for any inconveniences.

Kind Regards,
John B