Cynthia W.

I had some questions about my purchase i was getting ready to order.
Customer service was TOP-NOTCH!
I love shopping where awesome customer service is offered and fast-growing trees didn't let me down! Thank you!

So frustrating... I received a partial order. My email said the items had ALL been delivered. I called customer service to find out what was going on... after waiting 15 minutes on hold, the recorder came on and said the office was closed and to please try again tomorrow? It's early afternoon!
So I tried the "live chat" feature, that customer service rep told me I would have to file a police report b/c the item shows delivered. So then I tried to call customer service AGAIN and this time was able to get through. The CSR told me the items had been delivered to Southern California! Why would part of the order make it to the correct address and the other 1/2 end up in Southern California? The CSR assured me he knew what he was doing. I asked to speak w/a Supervisor and after waiting ANOTHER 6 minutes (I had now been trying to get an answer for over an hour) someone came on that sounded EXACTLY like the CSR I was just talking with. He said he was the manager and there was no-one in the office higher than him. He said the exact same thing.
I have ordered from No More Rack in the past and had received prompt answers to questions and customer service was pretty good. After this incident I may never order from them again. So frustrating and major waste of my time!