Cynthia S.

Call *******264 to get this service cancelled. Looked up 1 number paid 95 cents did not get the information promised. Then I got billed $19.95 on my credit card statement, called and they said I signed up for a free 7 day trial and did not cancel it. I did not sign up for a free trial, what you don't know is if you pay to look up a number, you get signed up for a 7 day free trial that turns into a 19.95 charge on the 8th day on your credit card bill. When you get your credit card bill that is a month later. I called as soon as I saw it on my bill and Taylor said she couldn't refund my $19.95 but she could cancel the subscription to prevent further billing. Well I didn't argue because I didn't read the fine print. Well then I got my next months credit card statement and another $19.95 was billed, I called and was told that had already gone thur the day before I talked with Taylor, I told Dillon if it did Taylor did not see it because we only talked about the 1 $19.95 charge and I told her I did not want another charge to show up on my next months bill and she said it wouldn't and she gave me a confirmation number that my subscription had been cancelled. Easy, right... wrong he couldn't give me back my $19.95 charge due to the fact it had already went thru the day before I talked with Taylor. I told him they would refund the $19.95 and he said he could only do $14.and change and I told him I would have American Express fight the charge and I would put a negative review about the company, he then still tried to get me to agree on $14. I said no and then after putting me on hold for a second he came back and said he would give me the $19.95 back on my next months bill. We will see if that happens! I will not use this service again. TO FOLLOW UP... I did receive my refund on the next credit card bill for $19.95, the number I called was 1-800-699--4264 to get this resolved.