I am shocked at these bad reviews. I am a buyer, not a seller, so I can't comment on that part of the business. However, I have been buying gift cards from different discount places for years and Cardpool is by far the best. It is so good, it is the only place I buy from now. They give a 100 day guarantee on the cards and I have taken advantage of that only because I give them as gifts and sometimes I will get a card I can't send. I give them to my nephew and nieces and their mother knows I buy them on the 2nd market. If she ever had a problem using them, she would tell me. My credit card is credited immediately when I send one back. Whenever I have e-mailed them, they are prompt and cordial.