Cynthia M.’s Reviews of TicketNetwork & more

cynthia's Profile

Review 1
First Reviews
0
Votes 4
Thank Yous 0
Fans 0
Profile Views

116

Contributor Level

Total Points

Tickets

12/1/14

Very poor experience. I was trying to buy tickets in a presale promotion from the Foo Fighters. I am unfamiliar with the presale site that they provided via a link from the Foo Fighter fans page. I went out to buy the presale tickets and apparently ticket network allowed me to purchase tickets under the guise that I was buying from the venue set up by the Foo Fighters. They did not identify that I was providing information to a third party site. I was doing 2 things at once and bought the tickets. After I was finished I printed out what I bought and realized that I paid 4 times for the tickets what I thought I was paying plus a $125 service fee. Four tickets cost $1,000. I tried to immediately call and get a refund and they refuse sighting that all orders are final and that I had to read the fine print on terms and conditions that was a click away to know this. I admit that I made a mistake not paying attention when I placed the order, but since the tickets are not even available to the general public yet and the concert is not until next August that they could refund my money. Very rude in customer service. AVOID THIS COMPANY AT ALL COST!

Tip for consumers:
Do not buy anything from them

Comments (0)
267K Views

Helpful (4)

Thank you

Ticket N. – TicketNetwork Rep Over a year old

Hello Cynthia! We're sorry for your unhappiness! We are not affiliated with any venue, box office, event performer, or team and we state this in multiple places on our website - including above all 80,000+ events on our marketplace. We openly advertise ourselves as being a third party resource for tickets and we also mention that ticket prices are independent of face value. The tickets you see on our site are actually being listed by hundreds and hundreds of professional ticket-selling companies throughout the US and Canada. These sellers often access tickets from exclusive resources - fan clubs, industry insiders, event promoters - which explains why they can guarantee you tickets before tickets are otherwise onsale or available to the public. (Keep in mind, too, that many event promoters only release a portion of available tickets for public onsale and actually distribute and/or sell most other tickets behind-the-scenes to different, connected suppliers.) It's also true that, as a general rule in event ticketing, all sales are final, whether you purchase through us or the venue, because tickets are an expirable commodity. We're nevertheless sorry for the confusion about the purchase and do hope you enjoy the show!