Cynthia F.

Worst uber experience ever. The driver got on the freeway the wrong way going downtown when I needed to go uptown - didn't even realize his mistake. I was yelling at him to get off the freeway and 30 blocks out of the way he finally got off. And then I told him to stop the meter so he did, and then restarted it at that location. Ummmm excuse me, why should I be paying for 30 blocks OUT OF THE WAY. I just paid 30 extra blocks just to get back to where we started. And then I got charged for BOTH of those mistakes. In addition, when he finally got on the right freeway I had to direct his every step bc he wasn't paying attention and was on the verge of missing every freeway exit. The worst part - uber only refunded me the 8 dollars in the wrong direction and not for the extra 30 blocks back to my starting point. Horrible customer service uber. I shouldn't have to pay to get back to my starting point. I was so mad I took a taxi home instead of my usual uber.