C W.

I booked a rental on the lake for 2 days for my sister's bachelorette weekend nearly 2 months in advance, I paid $400 for the renal and a $250 deposit. 2 weeks before the weekend I get an email saying my deposit had been refunded (not the $400) and when I tried to view my rental info it said there was no reservation. After trying to get a hold of the owner I called HomeAway who gave me the runaround saying the owner cancelled it and I needed to get a hold of her for the refund. After several voicemails and emails she finally answered my call (after blocking my #) and told me she didn't cancel my trip and that HomeAway must have overbooked her property b/c she had someone else down for that weekend. She said that HomeAway has to refund the $, she called them for me and said they gave me a full refund. When the refund came it was short $27. Called HomeAway and asked for the rest of the money and again was told they do not process the refunds, it has to be done by the owner. Now I am trying to get a hold of the owner again. At this point I don't care about the $27 this is BULL$#*! and I would NEVER recommend or use HomeAway again.