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C W.

Contributor Level

Total Points
81

1 Review by C

  • Groupon

3/24/12

Worst online site EVER! Save your money and spend it anywhere else but here. Most of the women "styles" are hideous, trampy and last years, you can get better deals at your local stores from the clearance rack, plus you can try them on. They have such a short return policy that by the time your purchase actually arrives (weeks or longer) you've just about missed the return date. I have so much CRAP that I could not return it's really sad. I had a credit balance and I really think their computer system is not right. I would buy less than what my credit balance was but yet my credit balance would go to zero! Yes I did send an email, NO response. There have been a few times I never even received credit for something I returned. I would have to check on it and then email to find out what the problem was. I was always told, "Sorry, we had a kink in our system." Makes me wonder what if I didn't check and send the email, would they ever have credited me back? I have wasted so much money on not being able to return things that didn't fit correctly or I didn't like. You have something like 14 days from the day THEY SHIP from their warehouse, so you don't actually have 14 days from when you actually get the items. I really wish I would have read the reviews before I joined.

Thumbnail of user jasonf1
DeeDee L. – Groupon Rep

Hi CW,

Thank you for taking the time to share your comments on SiteJabber. I sincerely appreciate your feedback.

I am so sorry for the trouble you experienced with your returns. Please know that while we do have a 14 Day Return Policy, we understand that members may receive their packages with very little time to try on the item and make the return, and we will gladly accept returns within 14 days of when the order has been received.

And I'm terribly sorry that you did not receive a response regarding your credit balance. I would be happy to assist you. Please send me a message with your member ID, and I will gladly look into this for you. Additionally, if you have any outstanding returns, I'd be happy to check the status for you. Please rest assured that it is not our intent to not credit members for their returns.

Thank you again for sharing your thoughts, and I will be on the lookout for a message from you.

Best,

Jason Faria
Sr. Manager Customer Service

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