Curtis R.

I first want to say that the layout and location of the house was great, and the pool was an added bonus for my grandchildren. Now lets get into the disappointments of the property. I have taken my entire family on vacation to the same type of beach front property in Florida for the past three years and this one was not impressive.
The first thing I noticed when I opened the front door I looked down the hallway into the kitchen and saw the bare footprints on the floor of the previous vacationers that were staying here prior to our arrival. After I saw that I started taking photos of the spagetti stuck on the floor in the kitchen. Then took photos of the food on the dining room table and on the cushions of the sofa. The most disgusting thing though was the toenail clippings left on the rug in the upstairs den area.
When we arrived we noticed the two trash cans that are provided were full and overflowing. When you have fifteen people staying in the house you have to take the trash out at least once day. The cans were not emptied for two days after we arrived. On day three one of the sliding glass doors broke down and wouldn't slide. We called Tyler about the problem and they didn't send anyone out until the next day after we called Tyler a second time about the problem.
They sent out a carpet cleaning company to try and repair the door and he said that it was out of his league and the only thing he could do was to cut off a mop handle and stick into the door to square it up so we could lock it at night. I don't know what they would have done for us if both doors would have broken. I hate to imagine what they would have told us.
I say that because our last night here we went to use the gas grill and it was out of propane. We called Tyler and asked them to bring us a refill for the grill and he told us that was our responsibility and we would have to get a full tank if we wanted to use the grill. I'm sorry but why should I have to pay $20 for a refill that I am only going to use once?
The last and final thing I will tell you is that if you choose the back bedroom looking out at the beach you will have to use the bathroom in the dark at night and change into your clothes at night in the dark. There are no window treatments at all in the bathroom or bedroom what so ever. I did email the property management about everything and asked if I could at least have my money back on the cleaning fee but never got any response back from anyone. Go figure!

Not The Exquisite Getaway I Expected!