Curtis B.

THEY ARE THE WORST. I needed my shipment addressed changed and this place did not help me at all. I ordered on December 2nd and my billing address is currently different from my shipping address so the no more rack website (for verification purposes) did not allow me to place a shipping address separate from my billing address. Within literally 3 mins of making my purchase online, I called their customer service number (*******798) and was also told hold time was under two minute but waited for 45 minutes with no one picking up.

So instead of my shipment coming to Boston it is going over 100 miles away to New York! They never sent me a tracking number like they said they were going to, I actually had to use my own UPS account to figure out the tracking number. I called UPS to try to change the shipping address but they said only the people i purchased the items from can change it. I called no more rack on Dec 10th and waited another 45 mins and finally some lady who sounded like she was in a dungeon answered the phone. She tried to say that I had to contact UPS even though I told her i spoke to UPS literally moments before I called them.

She then told me because it was an expensive item (two tablets 116 each) It has to be sent to the billing address (never heard this before from any other provider). So now I am in Boston with no merchandise but with my credit card charged, with the snow now hitting the east coast and have to cross my fingers that they actually deliver my package to my parents address (who are going on vacation so they wont even be around and they live in a three family condo building) and pray that my uncle can get a hold of it. Then I probably have to wait another week or so for them to ship it to me.

Currently UPS still has only created the shipping label but has NOT received my package in order to start the shipping process... I ordered this on Dec 2nd... WTF... 8 days later and UPS still does not have it?

And yet my estimated delivery is still DEC. 14th... bull$#*!. I'll keep you guys updated and WILL NEVER DO BUSINESS WITH THIS PIECE OF $#*! WEBSITE AGAIN!