C T.

I live outside San Francisco and wanted a pair of prescription sunglasses. They can be very expensive, so I made the 1 hour and 45 minutes round-trip drive into SF and the 15 minute hunt for street parking. Inside Warby Parker, everyone looks like they are 15 years old. And I'm talking about the employees. I found a pair of sunglass frames I liked, they fit quite nicely. I paid $350 for the frames and prescription sunglass lenses. Several weeks later, the sunglasses arrived in the mail at my house. While the frames look like the same ones, they are flatter or bent differently or something, as when I put them on, they are huge. They don't hug my head at all and fall off as soon as I barely tilt my head down. Argggghhh. The only place you can get Warby Parker glasses adjusted is at Warby Parker. So another 1 hour and 45 minutes round-trip drive into San Francisco, followed by another 15-20 minutes hunting for street parking. When my name was called, the guy at the counter did the old ‘dip the glasses frame in those hot beads' or whatever they are, to warm up the frame so he could bend it. He did that a couple of times and the glasses were still quite loose. So then he heated up the end of each temple where it sits on your ear, so that the temple would wrap a bit behind my ears. So that helped them not slide down my nose and I could finally tilt my head down, but the glasses still swing side to side, just barely hanging on at my ears. I asked him to bend the frame more so that the length of the temple was snug to my head, like normal glasses frames. He said he couldn't and that bending them at the ears was the best way to fix the problem I was having. Well a few weeks later, other than the tenuous hold right at my ears, I am very, very annoyed that I spent $350 on a pair of sunglasses that wobble back and forth any time I am not looking straight ahead. I am constantly pushing them back up on my nose. What you get from Warby Parker is not necessarily what you try on it their showroom or through their program where they will mail you frames to try out. I will never buy another pair of anything from Warby Parker and you should definitely beware!
**Update** I just changed my review from 1 star to 4 stars. I sent my rant to Warby Parker Customer Service and they promptly responded, offering to let me pick out different frames and make me a new pair of prescription progressive sunglasses for free, even though I am way past their 30-day return period. I'm trying out the "try-on at home" option to select a frame this time, as I'm sick of the very long round-trip into SF. Hopefully this new pair will fit better.