I have used this rental web site numerous times. In March we stayed at property #******* in Redmond Oregon. I sent a complaint about this rental. Made 2 phone calls. If the rental is not as described... to bad... your complaint means nothing. The owner of the property is not held accountable for misrepresenting it. The owner was to contact me but they have not and probably never will. I just don't want anyone else to be mislead.