crystal r.

While ordering my product, I did not have any issues. The customer service was great and they were very helpful. (the main reason why I went with them over the others) price wise their product was the same. After placing my ordering I was told I would receive my product before Dec. 22. I placed and order for 2 units on the same day maybe an hour apart.
As of today Dec. 19th one of my units has shipped while the other is still sitting at the warehouse waiting. I tried contacting customer service and the lady that I talked to was very very rude. The person that I placed my order with hung up the phone... they keep telling me it will be here before the 25th. Granted it still has to be put together! That's why I gave them 2 stars.
I HAD TO GO BACK AND UPDATE MY REVIEW. THIS HAS BEEN THE WORST EXPERIENCE. I NOW WISH I WOULD HAVE ORDERED WITH ANOTHER COMPANY. WHILE TALKING WITH CRAIG HE ASSURED ME THAT MY GO-KARTS WOULD BE TO ME ON TIME FOR CHRISTMAS. I CALLED THEM OVER AND OVER LAST WEEK AND WHEN THEY DID NOT HANG THE PHONE UP THEY LIED. THE FEMALE WAS VERY RUDE AND CRAIG HUNG UP EVERYTIME I CALLED. SO I CALLED THE CARRIER WHO IS TRANSPORTING MY UNIT AND THEY EXPLAINED TO ME THAT SAFERWHOLESALE DID NOT RUSH THE ORDER AND THAT I WILL NOT BE GETTING IT UNTIL DEC. 29TH... THIS REALLY MESSED MY SON'S XMAS UP. WHEN I TREID TO CONTACT THEM JUST TO SEE IF THEY COULD PLEASE SWITH MY SHIPPING. I STILL DID NOT GET ANY HELP. XTREMEFIRE POWERE IS BETTER TO DEAL WITH