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Crystal G.

Contributor Level

Total Points
81

About Me

Wife, mother and educator

Interests

Shopping and family

1 Review by Crystal

  • Groupon

9/28/13

I have been ordering from ideeli for over 3 years and just over a year ago my orders have started to get mixed up or items missing from the order. I placed two different orders within the last month and both have been really messed up. The first order was missing a dress and the second order for two pair of shoes came with one pair and a purse in a shoe box.
Each time that I contact their customer service I receive the same response. The item is no longer available and we will give you a store credit of $25. When I shop, I shop for items that will compliment other items I already own. It really angers me when I'm expecting an item and I don't get it. I did my part, but ideeli has issues with providing follow through.
Unfortunately, I have referred friends and coworkers to this site. I can view those invitations and warn others of how careless this company is with providing correct orders to customers but they always get their money and offer store credit.

Be warned! Any company that does NOT provide a phone number for customer service or calls you from a blocked number is definitely trying to hide something!

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DeeDee L. – Groupon Rep

Hi Crystal,

We appreciate that you chose to provide us with your feedback here on SiteJabber. Thanks for letting me know about these issues and I'll be happy to help correct any of them that haven't already been resolved. If you ever receive a wrong item that was picked incorrectly at our new fulfillment center or that was mislabeled, the customer service team will always provide you with a return label for a refund back to form of payment. Should the item you ordered be available and we can confirm isn't mislabeled, since we don't want you to receive the same wrong thing for a second time, we will send you a link to place a new order. If an item is sold out we will add you to the top of the wait list for it and make sure to issue a full refund back to form of payment for the item you received once it is sent back. Many times the agents will also offer a courtesy voucher to apologize for the inconvenience that is caused by something like this happening, which is the $25 voucher you were mentioning.

The reason that we do not have a phone number listed on our site is due to the fact that we do not have a traditional call center. All of our agents work on our Live Chat and answer emails but only our best and most experienced agents handle our phone lines and call back members who leave a message. The direct phone numbers the agents call from are not and should not be blocked since we do want anyone who would like to reach one of our agents to be able to do that.

Please let me know if your wrong item issues have not all been resolved and if any of your refunds are still outstanding I'll be happy to ensure they are promptly refunded once you send me a private message with the order information. I look forward to hearing back from you if anything has been left unresolved.

Best,
Jason Faria
Director, Customer Service

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