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Cristy R.

Contributor Level

Total Points
83

1 Review by Cristy

  • Blu Domain

8/22/14

For the past three years bludomain mysteriously lost my payments. I paid ahead of time by at least a month each year. They took my site down each time. I had to take screenshots of the payments and send transaction numbers from Paypal as proof that payment was made. Even then it took about three weeks to resolve, get the site back up and running, and I never received an apology. The customer service is sincerely lacking with no phone support. They make you "open tickets" that can take 5 days at a time to get a response. So you have to be a very patient person or resort to the chat room to get anywhere. Speaking of the chat room that's where you should go if you're needing more perspective on this company. You will see first hand how unorganized they are. They are also very argumentative and unprofessional. If you are needing a cheap and easy site to build they are not bad from that perspective. I like the templates but there are also glitches in a great deal of them. Such as the cart for client checkout. If you are computer savvy and don't need support than this might be a cheap easy solution. Hence why I gave them two stars. If you are someone who needs customer support and ease of mind then defiantly stay away. Also, I highly suggest that you use Paypal every time you make your payments. If you pay directly with a debit it will be a way longer process if they take your site and domain down to get it back up and running.

Tip for consumers:
Always use Paypal when making your payments. Use the live chat if you are not getting anywhere with the "tickets."

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Cristy Has Earned 3 Votes

Cristy R.'s review of Blu Domain earned 3 Very Helpful votes

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