After spending all morning building a resume I attempted to pay (yes, wasn't too happy after it said it was free but didn't want to waste my work) but could not download resume, and then could not access resume at all. I spent an hour with 3 different "help" people who kept giving me dumb advice and were not able to solve my problem, and I think made it worse. Eventually gave up an accepted fact I wasted a morning's work. Luckily my credit card info never went through.
Dear Cristina,
We apologize for the inconvenience if you have experienced downloading issues. Most of our subscribers have an error free process of creating their resumes, and we are sorry to hear that you were not part of that group.
If you would like, please contact us as again so we may attempt to resolve your issue. Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com.
Best regards,
LiveCareer