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I would give this website a minus if I could. They use false advertisement, are not organised and have no basic information about the hotel they book for. I made a booking for the Blakehouse Hyde Park Hotel in London, but then cancelled it a few hours later. At the booking stages I was assured that the card will not be charged for this booking and we will only pay when we stay at the hotel itself. However I was shocked to find out I WAS CHARGED! Even though we cancelled the booking and did not stay there. Neither booking.com nor the hotel took responsibility for that charge and I could not get my money back which was a hefty sum of £244 for one night! I had to contact my bank to try and solve this.
WEBSITE IS ONLY A THIRD PARTY! HAS NO POWER AND CLUE OVER THE BOOKINGS MADE. PLEASE LOOK AT THE HOTEL'S CANCELLATION POLICY BEFORE YOU BOOK because there is no information like that on the booking.com website. WILL NEVER USE THIS AGAIN!
Tip for consumers:
check the website for the hotel for information on cancellation as booking.com does not offer this information.
The website also has no power over the booking so refunds have to be obtained from the hotel itself ( while the hotel itself sends you to booking.com so it goes back and forth..... !!!!
Cristina C.'s review of Booking.com earned a Very Helpful vote
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Empty.
Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via...
Hi Cristina,
I'm sorry to hear you feel this way. Please note that the cancellation policy and other important information are written on the page. These conditions are also noted in the email confirmation you receive. Booking.com doesn't charge you so that is why we need to liaise with the hotel on your behalf. If you'd like me to assist you, could you please provide me with your booking number?
Regards, Mac
Booking.com Customer Service Team