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Booked Hotel Indigo a week ago - due to leave at 5am tomorrow to drive up to York & have just found out that my 13yr old does not have a bed to sleep on (despite that being requested in the booking & used during the search). The hotel will not refund my booking so i can find somewhere else nor will booking.com take any responsibility. Apparently my ONLY option is to book another room at £240... DISGUSTING... this is the 2nd time booking.com have given false/misleading information & wont do ANYTHING to fix it. Happy to take your money & then not be held accountable. I will NEVER use them again
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