Cris C.

I went through the process of renting a car with them. Nevermore!
I authorised a transaction of 48.88£ and then I was charged for 50.51£.
I called them and they kept saying I was charged 48.88£ and I kept telling them I was charged 50.51£. They first tried to blame it on the extra voucher cost which were to be paid on collection and after a while they admitted that I was charged 50.51£ because the payment was in fact done in dollars as per their terms & conditions. I said that I didn't have anywhere during the booking process the double currency cost of the booking, the only currency ever shown to me being pounds. I told them I wasn't happy about that and that I wanted a refund. They said I needed to write an email asking for the refund, which I did immediately after speaking with them.

After not long I then received a confirmation email of the refund being accepted and processed but on the email there was no amount of the refund specified. Now being very wary I phoned them up again trying to understand what I should have expected.

They said that I was going to receive a full refund because I purchased the cancellation insurance policy. I said I was happy about that and that I wanted to be refunded for 50.51£ which is what I have paid with my cc.
At this point the person on the phone said that I would receive some 70 US Dollars which in pounds is around 36£ or something depending on the exchange rate.
I was by then raging! I do not care anymore about dollars, pounds or euros, especcially cause it is NOWHERE on my receipt the amount in dollars. I asked them to be refunded the exact amount paid by my which is 50.51£ no more and no less than that.
They kept saying that they charge in dollars as per T&C and so they will refund in dollars.

I have then asked to be put through a supervisor to discuss further and they did put me through to someone else that kept saying everything should be dealt with emails and not on the phone, and that they wanted proofs of my payment of 50.51£.
Even if them asking ME for proofs is very unprofessional and a very bad sign of customer service I did.

I didn't receive any reply to that. I would never use them again and I have already reviewed them on multiple website.