Cressida J.

I ordered several shirts from a seller for a team event I was competing in. The seller did not ship as promised nor would she answer any of my messages to her. I contacted Etsy and after they made me wait their "appropriate time" and still not hearing from the seller I had to reorder the shirts to have them in time for the event. Etsy was made aware of this but still allowed the seller to wait to the last possible minute. Right before my refund was due to be issued she decided to ship the shirts. Because she shipped the shirts and does not accept returns Etsy will no longer help me. It does not seem to matter that the shirts were shipped 1 full month after promised nor does it matter that they are no longer needed and I was forced to reorder from another store. Simple communication returned by the seller would have prevented me from having to now dispute charges on my credit card. Good luck to anyone that has a bad buying experience. Etsy does nothing to protect the buyers.