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I ordered an item for my sons birthday, we had enough time for delivery as per lazada, They then change the expected time to 1 day later this is still ok as it will be deliverd by his birthday, today is his birthday and lazada has not delivered. He is 6 years old and crying his eyes out thanks lazada. I call to customer care and they answer my call all they can tell me is its still in the warehouse i know this as i can see the tracker lazada then drop my call and when i call back they leave it ringing i stayed on for 20 mins still no answer as you can understand one of the hardest things to do is to calm down a very upset 6 year old on his birthday. Once again thanks lazada i will remember this for many years to come.
Craig H.'s review of Lazada earned 2 Very Helpful votes
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I seldom had problems with lazada's delivery service before. However, in the past few months I...
Hi Craig, we perfectly understand how you feel about what happened on your recent order and our sincerest apologies for all the inconvenience this may have caused you. Rest assured that this will be relayed to our higher management to prevent this from happening again. Your patience and understanding is highly appreciated. Should you require further assistance, you may contact us back through our hotline number (02)795 8900 or send us an email through this link http://bit.ly/I6aQMR Alternatively, you may post your order number here so we can look into this further. Thank you.