Craig H.

It was late on a Saturday when my new computer would not recognize my HP all in one printer. I tried several things and not being very techincal minded I finally turned to Windows Customer Support. I needed the computer to print a document needed the next day. Then began the nightmare. I was hooked to iyogi. The first thing they did was have me lof on to logmein so the tech could work on my computer. That went fine but the tech said my computer had numerous registry problem and even shoed me an error page. They said they would need to install Support Dcok so they could have the right tools to fix the problem. They also said there would be a $299.99 fee for a two year subscription. Well the Printer problem was fixed but at the expense of the bbot up time going from about 1 minute to at least 8 minutes and sometimes as much as 12 minutes. I called iyogi two more time and again turned over the control of my comuter to their tech. I have had almost all programs (which were not very many) not turned on at startup, that is fine but the boot up spped is still terrible. I have called customer service several times to try to cancel the subscription to the tech support. I am told many things but never that they will refund the money. Finally today Tuesday they agreed to change the subscription to one year and refund $130 I hope thta really occurs. I have a good friend working on the computer at this time, he has had a very difficult time uninstalling support dock and says that we may have to reformat the hard drive inoder to get the computer restored. If you can avoid iyogi then please do. Also shre this around.