C P.

I ordered from AMI Clubwear before and it was an acceptable experience as although it became obvious that their inventory records are inaccurate eventually I got refunded for an item they could not deliver.
In January 2016 I ordered two pairs of shoes from AMI Clubwear and got ripped off.
The first item was rather cheap and I did receive it, it arrived in a box small enough to keep only one box of shoes.
The second item was harder to find as it seemed to be discountinued as few stores kept it so I was happy to be able to order them from AMI Clubwear.
I did expect some problems as after my order the second item I ordered was removed from their store immediately after my order, but they did not indicate any difficulty.
When I started complaining months ago about the missing item in all cases they always ended up claiming that both items were shipped according their records, and ultimately they wanted a picture of the original box which I disposed of in the meantime.
However, UPS kept the package weight in their system which is 3.2 pounds.
The first item that I did receive weighs exactly 2.25 pounds.
The second item, which I could ultimately order from another shop so I own it now weighs 1.66 pounds without box.
Thus, by simple math it is easily proven that both items could not fit into the box so they obviously shipped only the first item.
Yet, they did not accept this obvious conclusion and reject to refund me which makes me think that it is about intentional fraud from their side.
It seems I need to take legal action as the case is so clear.