Thumbnail of user courtneyo9

Courtney O.

Contributor Level

Total Points
84

1 Review by Courtney

  • CNDirect

7/29/15

So I ordered a few items, and at first it seemed okay, didn't think about reading reviews before ordering because I figured it would be fine. Turns out, after reading all of their reviews, I should have never ordered from them.
First off, always checkout with paypal if you're going to do business with them, because if they don't send you all of your merchandise(or none) you can open a dispute.
I am currently trying to sort out with them my issue, but when I ask a question they don't answer it whatsoever. They say the general "sorry for the inconvenience" and don't do much of anything. I have not opened a dispute with paypal yet, but if I don't end up getting my package after 50 days of the purchase and they still decide not to answer my questions so we can get this resolved then I will definitely do so. At this point, I won't be doing business with them again, though if it's resolved in a timely manner, I may reconsider this review.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com

Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Courtney Has Earned 4 Votes

Courtney O.'s review of CNDirect earned 4 Very Helpful votes

Courtney hasn’t received any thanks yous.

Courtney doesn’t have any fans yet.

Courtney isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user jol135
jo l. reviewed CNDirect
5/27/20

Received the incorrect goods. Customer service refuted they were incorrect even when photos and...

Thumbnail of user jackiek46
4/26/18

I ordered 2 pairs of Birkenstock shoes and never received them. I emailed them to find out where...