Ordered a chest of drawers from IKEA online for delivery. They sent me an email explaining I am to wait for a followup email on when it will be delivered. 2 days later i received the email. No options for delivery dates/times (like online food shopping does). So, the day THEY chose was not good for me and i needed to change.
I spent 2 weeks trying to contact IKEA and wasted so much phone credit! On my way home from work I had a missed call received 2 hours earlier, 'We're outside your house, Miss Wood with your delivery.'
I was livid. Re-called then and there and they said they are an external delivery service, so for a redelivery it will be charged.
Only good thing about the experience was I did receive my refund AND my phone credit once I gave proof. Just, will not be ordering for delivery in the future.