Courtney H.

I am long-time Ideeli shopper who is about to throw in the towel. This time last year, the monthly red sales were the highlight of my weekend; I looked forward to them during the week and spent a ton of money every time they rolled around. The first few purchases went incredibly smoothly and I was very pleased with the site. The problems started happening about 8 months ago. I purchased a beautiful Calvin Klein suit that was covered in small dirt spots upon receipt; it appeared to have been dropped into mud and not cleaned. I bought another suit at an amazing discount that I was very excited to wear. When I received the suit, it was not anything like what was pictured. I emailed customer service (who always has responded to my inquiries without problem) and was sent a return label and told that I would either be sent the suit I purchased if it was in stock or given a refund. I was disappointed when my money was refunded, but I completely understand some small mishaps (not as many I have now experienced) and limited quantities on sample sale sites. To my chagrin, the exact same suit was then offered on the next red sale after I was told it was no longer in stock.

On top of these, I bought a pair of jeans and received the wrong size, bought two Sue Wong dresses that turned out not to be Sue Wong at all, but the value brand of her line, Studio SW, bought two of the exact same Jessica Simpson dresses and was sent the exact same wrong one with both purchases, and received two dresses with defective zippers.

Though all of these are disappointing, I can expect some disappointment when you can get things like Jessica Simpson dresses for $8-20. But when you add to these disappointments an increasing stock of decreasing clothing quality plus much higher prices, the incentive to shop on Ideeli is diminishing. Ideeli used to have tons of dresses with MSRPs between $130-170 on sale for as cheap as $6. Now, more often than not you see dresses priced between $60-$80 for $25-35 on the red sales and think fast sales. The quality of the clothes on Ideeli is way down, yet the price is up. However, other sites offer better quality clothes at much greater discounts weekly without the need to pay $80 a year.

I really enjoyed shopping on Ideeli and would love to see it return to its former glory. It used to be a wonderful site, but now it just brings along disappointment. Furthermore, if a customer service rep replies to this, instead of just telling me that you are sorry about my disappointment, please do something to fix it because Ideeli used to be my go-to site and I would like it to be again.