Courtney B.

I ordered some framed photos and they looked great before ordering them. The frame overlapped the picture, but showed that everything was proportional and nothing looked bad on my computer before ordering them. Once I recieved the framed photos in the mail, I was very disappointed to see that my boyfriend's head was completely cut off from the entire picture on each framed photo. I contacted customer service and they told me that frames can overlap and they e-mailed me what I ordered. I was told I can reorder the same print at a discounted price. Why would I want to reorder the same thing that was not what I ordered in the first place? All I wanted was an exchange since Mpix made the mistake! This is horrible customer service and, not only will I never us Mpix again, but I will also let everyone I know about my horrible experience. Now, I have to give these gifts that look rediculous! The only reason I gave Mpix 1 star is because they were so quick to deliver and the framed Art was so well packaged.