I became a VIP member and ordered one pair of shoes and I got them but they are bad quality. Then I canceled my membership, but was still charged the $39.95. When I tried to call I was talking to the automated voice system that said they understood normal sentences and that took 15 minutes until finally they directed me to someone else, but then I was waiting for another 15 minutes before I finally was able to talk to someone. That time was a waste because they did not give me a refund even though it was their fault because I canceled my membership. DO NOT BUY FROM THEM OR BECOME A VIP MEMBER!