Made a few purchases from them over the last year or so with no problems. My last purchase, though, was defective and needed to be returned for an exchange. David F promptly sent me a return authorization with postage. I was told, by the post office, that the postage would only cover returning documents, not an item that weighed nearly two pounds and that they could be refunded for the postage if not used. I explained this to David in an email and he refused to send more postage saying that they would lose the original postage.
Hello,
I am sorry to hear you experience was less than extraordinary with us.
I will be more than happy to assist you in resolving this issue.
May I have your order number?
I look forward to assisting you.