Corrin W.

I like overstock. It has been my go-to for home furnishings and pretty much anything I need. I ordered a desk from Overstock a couple months ago. It arrived quickly as promised. The furniture needed assembly, but easy to follow instructions made assembly a simple process. I would shop here again.

I ordered a bed frame almost four weeks ago. It was supposed to arrive almost two weeks after ordered, however the tracking shows that the item was still on the other side of the country as of the delivery date and had been there for over a week. I contacted customer service to find out where my package is and when I can expect delivery. They said they had to contact the frieght company and would get back to me in a day or two. Two days later I got an email stating that my updated delivery date was scheduled for a week later. No explaination for the delay and not apology for the situation.

As promised I recieved an email with a 4 hour time window for delivery the day before the delivery was scheduled. The email promised that the delivery team would call a half hour before they arrived. They never called and my package did not arrive on the updated delivery date. I was not able to reach the delivery company to find out what was going on. The next day I got an email from the leasing office in my building stating that I had recieved several packages and they needed to access my apartment to drop them off. So my bed had been delivered a day late, with no 1/2 hour courtesy call.

The kicker is that this delivery was FIVE seperate boxes. At no point in the ordering process was I informed that my delivery would arrive in so many seperate packages. I'm not pleased. Wayfair needs to get the delivery system together. I would gladly pay for better, more reliable delivery then have free unprofessional, unreliable delivery.

Dresslilly is a scam. Do not ever order from them. I may be writing this review prematurely as I have not recieved my order yet. I placed the order on 10/25 so it has been 15 days. I paid for the shipping service that promised delivery in 7-10 days. But yet I dont have my order after 15 days. Its not looking likely that I ever will. The shipping confirmation numbers that were sent to me are not trackable and/or show that the package was never shipped. My interactions with customer service have been cryptic and they do not answer all of my questions. They also take longer than the promised 24 hours to respond. Be ware they will break your order up into multiple shipments. This is not communicated to you until after you have paid. I have several conflicting communications about one item that I was told was not available but then I got a shipping confirmation for that item. Then I was told I was issued a refund (which I have yet to see). There is another article of clothing in my order that has yet to be shipped and I am getting absoutely no answers about it despite several requests for a status on that item.

Update 12/1: After escalating my dispute in Paypal to a claim I have recieved partial resolution to my issue with this vendor. I should note that this resolution came only after I escalated my dispute to a claim in request for a refund through Paypal. Magically 10 days after escalation Dresslilly was able to provide shipping information and most of my order arrived. I have still yet to recieve the rest of my order and believe that I never will as DressLilly provided Paypal the shiping information for the part they did ship so Paypal would close my claim. Needless to say I am frustrated. These items were ordered for a vacation that I returned from on 11/25. They are of no use to me now over 30 days after I ordered them. 20 days after they were supposed to arrive. DO NOT ORDER FROM THIS COMPANY. I am convinced the only reason my order was ever shipped was becuase I escalated a claim with Paypal. Otherwise I dont think they ever would have shipped my order and would have kept telling me to wait... until I was no longer able to file a claim with Paypal. This whole time that is the only information Dresslilly customer service had for me: Please wait, please drop your dispute, if you drop your dispute we will issue you a refund. Empty promises. I'm glad I paid through paypal so I had some recourse. DressLilly is a scam. The items I have recieved are cheap quality and many look nothing like the pictures. The sizes are all over the place even though I ordered based on the size chart. Only three of the items actually fit. Some are too big and others are too small.