Corlia L.

In my first experience with Biblio.com, I purchased two books from different sellers. One book arrived within the specified time frame and in excellent condition. The other, however, has still not been delivered a month after the order was placed.

When the book did not arrive as promised, I communicated with the vendor and requested a tracking number. I was given a number that is invalid and cannot be tracked and was asked to wait another week. I waited a week and when it did not arrive, I contacted the vendor and requested a refund.

The vendor did not address my request for a refund and simply "requested" that I wait another week. I contacted Biblio to request their assistance with obtaining a refund, and they forwarded my message to the vendor who again simply responded with a "request" that I wait another week.

At this point, I feel I have waited a reasonable amount of time and then some. Further, since I was given a useless tracking number, I feel I have a valid reason for requesting a refund. I'm not sure how Biblio operates internally, but it seems like if a refund is dependent entirely upon the vendor's choice, customer service is lacking.

While neither Biblio nor the vendor was "rude" per se, the complete disregard of my reasonable request for a refund is not acceptable. My bottom line is that if you purchase from this company, there is a possibility that some of your experiences will not go well. In my case, it was a 50-50 chance of not getting my order.

Further, when things go wrong, you will have to continue to deal with them over extended periods of time, and the outcome is uncertain. This is sad because I liked the fact that Biblio indicated it has a socially conscious business model, which I liked.

I wanted to give a chance to a company other than some of the big book sellers, and it's sad how poor the customer service is by comparison. I would not recommend, and I will not purchase from them again.

The top I ordered was not what I received. Poor quality and they don't accept returns.