Horrible website to be on. I rarely do any reviews but this one I had to. Customer service is horrible and will argue with you about there website and how it is like a live auction you would attend, not likely I told him first off a live auction doesn't not have thousands of people bidding for one item its usually a hand full and second live auctions do not go on for 4 hours or more per item. The deck is stacked against you so if your willing to shell out thousands of dollars to bid on items that you might not get its not worth it. They have way to few items to bid on and to many seasoned players to out bid you, so don't even think your going to win. And try to get your money back through them... yeah right, I read a few good reviews on how to get your money back, one by taking a copy of the agreement to your bank and dispute the charges or two small claims court.