I too, am a victim of this fraudulent company. I asked to be refunded 5/$9.95 charges on my card and they refused. I informed them I was going to notify the BBB if they did not credit my account with this amount in 2 weeks. I hung up on him. He just wanted to remove a couple of the charges. I'm livid. How can this be happening? These people are crooks and I'm sure somehow they have a lawyer behind them telling them its ok.